Isabella Aurelia Hoops Gold

Completely Encrypted & Confidential

At ISABELLA LONDON, your financial security is handled with the utmost discretion. All transactions are fully encrypted using industry-leading SSL technology to protect your personal data.

Accepted Payment Methods:

Major Credit & Debit Cards: Visa, Mastercard, American Express, and Maestro.
Express & Digital Wallets: Apple Pay and Google Pay for swift, frictionless checkout.
Trusted Online Checkout: PayPal.

Payment is processed securely at the moment of order placement. No sensitive card details are ever stored on our servers.

Indulge in complimentary insured shipping and returns on every order across the United Kingdom. Orders placed before noon are dispatched the same day from our London facility. Deliveries are scheduled Monday through Friday, excluding bank holidays.

ISABELLA LONDON offers the following secure home delivery options:

Standard Secure Delivery (Royal Mail Special Delivery / DPD Next Day)
Delivery within 1–2 working days – Free

Express Courier Delivery (UPS Express / DHL Express)
Next-working-day delivery for orders placed before noon – Free

Saturday Secure Delivery
Available at checkout for weekend arrivals – Complimentary for Limited Batches

Click & Collect & Boutique Services
As an exclusively digital atelier, physical store pickups are not available. All creations are delivered directly to your door in our signature unboxing presentation.

Please note: Tax-free shopping services are currently not available for online orders.

Gifting & Presentation

At ISABELLA LONDON, we ensure every unboxing experience is handled with absolute discretion and care, whether for yourself or a loved one. All orders arrive in our iconic signature packaging, complete with protective inserts to ensure your piece reaches its destination in pristine condition.

Personalised Messages: During the checkout process, you have the option to include a personal note, which will be printed on heavy linen cardstock and enclosed in a signature atelier envelope.

Discrete Invoicing: All orders (gifts or personal purchases) are sent with a dispatch receipt that never displays item prices. This receipt serves solely for potential returns or exchanges.

Client Concierge: For bespoke gifting requests or assistance, our London digital concierges are always at your service via our contact page.