Contact us
Our Client Services team is available by email.
The Isabella London experience
Every piece begins with a considered design and is finished with care.
Explore our collection and find the piece that becomes part of your story.
Frequent questions
What is your returns and exchanges policy?
Please see our returns policy for the full details. If you would like to return or exchange a piece, email us with your order number and we will guide you through the next steps.
How can I track my order?
Once your order has shipped you will receive a confirmation email with tracking information. If you cannot find it, email us with your order number.
What are the delivery methods?
Delivery options and costs are shown at checkout, based on your delivery address. For questions about a specific destination, email us.
How do I care for my jewellery?
Store each piece separately in its pouch, keep it away from perfume and harsh chemicals, and wipe it gently with a soft, dry cloth after wearing.
What should I do if my item arrives damaged?
We are sorry to hear that. Email us photos of the item and packaging together with your order number, and we will resolve it as soon as possible.
Can I change or cancel my order?
If you need to change or cancel an order, email us as soon as possible with your order number. We will do our best to help before it ships.
No questions found. Please email us and we will help you.